This is the part that artists including myself at one point overlook. The client experience is as important as your skill, it’s what keeps them coming back.
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I learnt the hard way.
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Don’t let this be you. I lost a f*ck ton of clients when i first started my business.
I had no idea on how my lack of communication, professionalism, and ability to make my clients feel appreciated impacted their experience and how much that affected my client retention.
A 97% client retention rate doesn’t happen by chance.
It’s the result of crafting an unforgettable experience that goes far beyond lashes. My clients aren’t just rebooking—they refuse to go elsewhere, referring friends and filling my schedule months in advance.
If you’re tired of seeing clients disappear after one visit, it’s time to shift the focus.
Master the Client Experience will give you the exact strategies I use to create an environment where clients feel valued, connected, and eager to come back every time.
This is more than just lashes—it’s the key to building a business that thrives on loyalty and consistent bookings.
I used to stare at a nearly empty schedule, wondering why clients weren’t coming back.
Then I realised the truth—it’s not just about your skill, it’s about the
experience you deliver.
Now? My calendar is packed. Clients are rebooking months in advance and I’m turning away new requests.
The difference? I mastered the art of client retention through creating meaningful connections and unforgettable appointments.
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If you’re ready to stop chasing clients and start filling your calendar, Master the Client Experience is your game changer.
Don’t let those empty gaps stay on your calendar.
Every review I receive reveals the same truth: clients aren’t just coming back for amazing lashes; they’re returning for the incredible experience I provide.
They leave feeling genuinely seen, valued, and cherished.
In Master the Client Experience, you’ll discover how to cultivate an atmosphere where every interaction fosters deep connections and lasting loyalty.
Unlock the secrets to an unforgettable client experience
With 6 laser focused modules that include step by step strategies to elevate communication, fill your books and streamline your entire client journey.
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Each module comes with actionable PDF checklists and scripts so you can easily implement everything you learn
INCLUSIONS
-an in depth checklist on how to set up your room for maximum comfort
-client communication scripts (including cancellations)
-key questions to foster stronger client relationships
-strategies to elevate your energy's impact on clients
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My personal story
Learn how i earn $10,000+ each month from my lash business AND
the exact strategies i used to create a space where clients feel safe, heard and comfortable.
resulting in clients becoming raving fans who schedule their appointments months in advance.
Client interactions
Master the communication skills that keep clients coming back.
Consultations
Learn how to deliver consultations that builds trust and confidence, leave clients feeling valued and understood resulting in them not only returning again and again but also telling everyone they know about their experience
Appointment rundown
A step-by-step guide to delivering seamless, unforgettable appointments.
You
Learn how you, your presence and personal touch—are key to making clients feel connected, valued, and refusing to go anywhere else.
This isn’t just another masterclass
It’s the ultimate guide to keeping your clients obsessed and rebooking like crazy.
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